Refund & Returns

At thujis, we are passionate about our customers and each purchase. We guarantee a great shopping experience with us! If something unexpected happens or you're not completely satisfied within 48 hours of your order delivery, let us know.

We'll work to resolve it in the shortest time possible. Although regional returns policies may differ slightly, all products sold on thujis will arrive brand new and 100% genuine. All products pass through numerous quality controls so that they meet even the highest standards of excellence.

To add a personal touch to the process plus extend an extra layer of security for consumers the product is presented via video before its packaging begins!

We want to ensure you are completely satisfied with your purchase! If there is an issue, please reach out via email so we can provide a free replacement or refund within 13 days. Please note that in order for us to process the return, all tags and items must be returned unused and not washed. Your satisfaction is our top priority!