At thujis, we value every purchase and customer. We are committed to make all our customers have a great shopping experience with us.
On rare occasions if you are not fully satisfied with what you ordered, your must let us know within 48 hours.Â We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.
We assure you that all products sold on thujis are brand new and 100% genuine. It goes through several stage of checks to meet high standards. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, we are here to help.
Unfortunately you cannot claim a refund for jewelries. However replacements may be considered in the event of damaged item.
As a first step, please email us at firstname.lastname@example.org with your order ID and the issue with the product. We will replace your order for free within 13 days of receiving your shipment or refund your amount (excluding shipping costs). When you return your item, it must be unused and not washed with all tags, gift cards (if applicable) and free items (if applicable).